[Resolved]  Tata Sky — POOR SERVICE, HARASSMENT AND MISBEHAVIOUR

Address:

Pune, Maharashtra

Tta Sky is non ops since 04 Oct 14. Could not get through Helpline No. due to heavy congestion since they do not have enough counters. Finally lodged complaint at about 0930h on 05 Oct 14. The Technical Rep/Team contacted after sometime. I asked them to come before 1600h since we were not available at home after 1630h. Surprisingly, the person called up at 1730h(approx) and announced that he is coming. I requested him to come on 06 Oct 14 between 1100 and 1200h. Since these people did not even contact even upto lunch time, I called up TATA SKY and lodged complaint. They promised that within 1 Hour someone will get in touch. It was only at about 1600h that the same person got in touch and said that he will come only after 1800h. I asked him why he did not come at 1100h as promised. He did not say anything and cut the call. I again complained to TAT SKY and told them about misbehaviour, coming unannounced and not attending to complaints. They escalated to higher level on my insistance and promised that within an hour they will get back. No response till now even after 48 hours of complaining twice. THis is not the first time this is happening. I had the same experience atleast on 2 occassions earlier also. THey need to be taken to Consumer Court and made to pay for their deeds.