Tata Sky — Re-Installation

Address:	Gurgaon, Haryana, 122002
Website:	Tata Sky

Dear tata sky team,

Thank you for testing my patience and when it got exhausted, i have no other option left apart from writing this email. As i cannot talk any further to you esteemed customer care team.

Now lets get to that point, i had to relocate from noida to gurgaon for which i had requested for dismantling of my tata sky on tuesday i. E 3rd may 2016. I had requested dismantling for 7th may and further i had told i need it to be reinstalled on 8th may.

To my surprise i got a call on tuesday itself and the so called engineer asked what time should he come on which i specifically told him that i had requested dismantling for saturday. He said okay and hung the call.

Now comes the hard part, i called the tata sky helpline no on friday evening just to confirm whether the engineer is coming on saturday or not. To my surprise, the executive told me that i had requested dismantling for sunday instead of saturday. I told him clearly that i had requested for saturday and not sunday on which he said i am rescheduling it for saturday.

But no one called up or came to my place to dismantling. So i asked a local guy to dismantle the product.


Now comes the re installation part:-

8th may:- i had attempted at least 4-5 times for re-installation and all the time i was told, till the first ticket i. E dismantling is not closed, we cannot raise another ticket. When i requested them to cancel the first ticket your glorified customer care executive told me that she cannot do that.

I asked her to connect me to someone who can and then she connected me to some mr abhishek who ensured that he has closed the ticket and you will get a call in next 2 hours for installation. I waited patiently hoping that i will get a call. The call never came. So i called your customer care and again explained them the same stuff again and again but i think i fell on deaf ear.

So i lost all hope and gave up installation. But around 7:20 yesterday i got a message that had an order reference no omgcdnw.

9th may:- i got a call again from a number ([protected]) and said engineer will visit you today, please tell me your suitable time, i clearly told him that i would not be able to reach home before 7:00 pm, and requested him to send an engineer around 7:15 pm. He said you will get a call from engineer around 6:30 pm.


Now comes the end of the story:- i got a call from the engineer around 1:00 pm today and he asked me that what time should he visit my place. When i told him the time, he bluntly said, he cannot visit the place as its too late. So being a humble customer i requested him and tried reasoning with him. He rudely said "my company dosent pay enough that i would work post 6:30" post which i had nothing more to say and i hung the call.


Thanks a lot tata sky - your caption isko laga dala to life jingalala or what goes very well with the sort of services your provide.

I know this particular mail is not even gonna be read and would go in junk, but i needed to try atleast.

So, i request you to kindly look into the issue and resolve at earliest. You say you record the chat for training and development purpose, request you to kindly hear the number of chats from yesterday till today, probably you will understand.

My tata sky id is [protected]