Tata Sky — recharge amt

Address:

Chennai, Tamil Nadu

I have pd rs 7500/- as recharge for my tata sky mega hd pack on 12-3-15. I recd a message that my subscription has been renewed and bal amt was 7366. when I HAVE PD 7500 HOW CAN MY BALANCE BE 7366/-. Secondly Today I checked on the net and the renewal date was mentioned as 12-12-15. When I am renewng my annual subscription how can the renewal date be dec. It should be march 16. I complained on live chat of Tata Sky. at Around 1.30 today. At 4.30 I receive an SMS "Pack request completed. Current bal in a/c is 3276.19Due Date 7-12-15. What is wrong with Tata Sky and its employees. Why are they keeping employees who cannot understand anything. I called on Tata sky helpline after receiving this message. Spoke to mr. Mohamed Ibrahim. Like a parrot he kept on repeating taht my complaint has been registered and will be attended to.I kept on telling him that I had recd and Sms stating that the Pack had been renewed. I requested to speak to the floor manager . He put me on hold and then did not come back on the line and the line was disconnected. What do I do to get my subsciption amount pd to made for whole year for the mega hd pack.