Tata Sky — recharge done but not credited into account

On[protected] at 7.10 pm I made a recharge to my tata sky account through google pay for an amount of Rs. 500/-, but my tata sky account is not reflecting with any recharge and there is no refund to my bank account.
Subscriber ID: [protected]
UPI ID: billdeskbqr.[protected]@hdfcbank
UPI transaction ID:[protected]