[Resolved] Tata Sky — Recharge Done from Tata Sky App, amount debited but not updated

Rajeev Maxout

Aug 25, 2021

Address:

Noida

I did my tata sky recharge using tata sky app on 26 July with amount INR 452/-. It got successful from the google pay but did not update in the tata sky app. I checked in the google pay app, it showed payment received by billdesktatasky.

i called tata sky customer care and they said it will be refunded in 7-10 days, still not credited and tata sky customer care is not able to help in any way.

they talk only the scripted lines and sound so dumb that i regret my decision of sticking with tata sky.

below are my txn details

UPI TXN ID[protected]
subscriber id - [protected]

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Sep 28, 2021

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2021

Tata Sky Customer Care's response Hi! We understand what this has been like for you. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.

Verified Support

Aug 27, 2021

Tata Sky Customer Care's response We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!