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Tata Sky

[Resolved]  Tata Sky — recharged but not activated

Address:Chennai, Tamil Nadu, 600107

I have recharged my dth service yesterday but my channels are not yet activated and most importantly i didn't get any recharged message from tata sky but the amount got debited from my account for sure. I have recharged for rupees 282, but still now it is not getting any channels. My id is (Protected) and my registered mobile number is (Protected).
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Apr 29, 2020
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2020
Tata Sky Customer Care's response Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Verified Support
Mar 28, 2020
Tata Sky Customer Care's response A credit has been passed towards your Tata Sky account. Do let us know if we can assist you with anything else.
Complaint comments 
7 Comments

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Comments

I have bot been using the setup box for 5 months but i desperately needed it right now beause of the isolation so i had made a recharge but now problem is occurring plz help

Reply
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
Tata Sky Customer Care's response, Apr 8, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! 
Screen is blank showing above message, plz resolve this. If needed call RMN.

Reply
In my tata sky shows after recharge this is the wrong card for this set top box i don't know why it shows...

Reply
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi! We understand what this has been like for you. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Mera tata sky on karne per this is the wrong card msg aa raha hai mera mobile no [protected] hai Maine bahut din tak tata sky band rakha tha aaj on kiya to this is the wrong card dikha raha hai

Reply
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
[protected] is the tata sky id, my card is not working and showing pairing error
Reply
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!
Showing

this is the wrong card for this set top box ( pairing error)
NDS no[protected]
digi card id is[protected]
(14)

subscriber id is [protected]
box id 9562
Reply
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support
Hi! We strive to give the best of service to all our customers. Please allow us some time. We will look into it with the utmost care and get it resolved as quickly as possible.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Due to some reason after oct 2019 i did'nt recharge my account. Yesterday (16/03/2020) i recharged for 500 rs. Now channels are showing paring error.

At present registered mobile no is not with me.
My subscriber id: [protected]
Kindly do the needful
Reply
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support
Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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