Tata Sky — Refund not giving

Address:143422
Website:www.mytatasky.com

Tata Sky ID - [protected]

Recharged my tata sky on 07.08.2016 & 12.08.2016 of rupees 400 which was got failure but amount debited from the account.I am calling to Tata Sky about these unsuccessful recharges & asked for the refund. They told you will get refund in 7 working days. But still not getting the refund.
I have submitted all the details to them they were asked like bank statement trasaction history etc but still they are not able to resolve the issue or they do not want to resolve it.

Tata Sky ID - [protected]
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Tata Sky customer support has been notified about the posted complaint.
Aug 28, 2016
Updated by Nitin118711
400 rupees recharge done on 07.082016 & 12.08.2016 each
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