[Resolved]  Tata Sky — Refund or transfer of money

Address:	560032
Website:	www.mytatasky.com

This is with respect to complain against Tata Sky, On Friday 27 Nov 2015, By mistake I entered a wrong ID & did a recharge ( Instead of Correct ID), withing few hours I raised complaint in Tata Sky & addressed the matter, From then check their reply 1)they are stating to raise the issues transaction dispute from Bank, This reply I got after 4 days after raising the complaint, 2) I checked with the Bank, they told since I have used Debit card, & amount is already successfully transferred So request Tata Sky to transfer the amount to correct Subscriber ID. 3) When I again checked back with Tata Sky, they told we cannot transfer the amount from one subscriber ID to another, They can refund the amount If I share the bank reply as well as screen shot of amount deducted from account. [ I have shared the details, am attaching chain mail] From then, whenever I call the customer care about the status they are giving false promises, that they will resolve the matter in 24 hours. These all the things they are telling verbally & when ever asked to send mail, they replied they cant send mail & to keep faith that they will resolve this issue in 24 hours. Today they are stating my request is Declined, when I asked the reason & give the same in mail. They are not ready for that too. Please help me in 1) getting the refund of money. 2) This is causing me a lot of mental stress & trauma for all the fake commitment by the Tata Sky customer team. So want to take some sort of action such incident should not occur with Other customer of such harassment.