Tata Sky — Reg : Complaint for changing DG COMP ( Complaint No.K 87 LAWT )

Address:

Surat, Gujarat

One of your patron customer RAMKRISHNA JARIWALA, ID No. [protected] has been availing your Annual Mega peck TATA SKY HD+ for more than 5 years, but real problem starts in April 2015 when I found my Digicomp not working at all and we complained for the same and I am told to change new Digicomp as the existing one got out of order and irreparable, so i opted to change new Digicomp and beared Rs.300 for the new one. Again in July 2015, my Digicomp got out of order and again I was told to replace new one, I beared charges of Rs.300s second time, Had it been not enough in September 2015 again Digicomp broken down and we lodged complaint No. K 87 LAWT, I am asked to change Digicomp for Rs.300 by TATA SKY technician, However I told to customer helpline representative and technician that I am not going to bear any charges for Digicomp straight away, I don’t know what kind of Digicomp they installed every time. With that being said, I give Technician and representative two options either get me new Digicomp installed without any charge or Refund my entire amount of Subscription for Annual Mega Peck HD+ .However I expect positive outcome of this problem from your end ASAP. I have drafted this mail on behalf of my father, Please look in to the matter and resolve the same ASAP.