Tata Sky — reversal of payment issue

Address:	Mumbai City, Maharashtra, 400098
Website:	www.tatasky.com

Hi

I had made online payment of 7200 through tata-sky on 24th nov. On the portal, the transaction showing failed. So i called up tata customer care and they said they have not received payment. But amount was deducted from credit card. So i had made payment again 28th nov which got successful transcation message and tatasky acknowledge the reciept of the payment. After that i had raise complain with bank regarding this issue of 24th nov payment. Bank did check on their side and they have provided proof that payment has recieved by tata sky merchant on 24th nov around 7 pm. So i had raised complain on 24th feb with complain no 13cq3v2z regarding reversal of my payment towards my credit card.. I had to follow up so many times with customer care and each time i had call, i had given different dates. After submitting enough proof details of the bank still i am struggling to get my money back. This is very ridiculous customer support from tata sky end that even after 5 month. They have not bothered about providing proper support to my case. I would like to