Tata Sky — Service request reference number: r0ew9qy

Address:	Faridabad, Haryana, 121010
Website:	Through Tatasky Website, email and toll free no

My tatasky id no is [protected] and registered mobile no is
[protected].

This is to inform you that i have been informed through your
Call centre executive that, in case of hd upgradation i
Hall get new hd setup box against old setup box and 1year
Free subscription and only need to pay rs.1500/-. After
Installation the same, it is showing that i need to recharge
Again for sd to view channels, this is really unfair.
Request you to please resolve this issue as per the
Information provided to me.

Note: the person who came for the installation taken back
The new card with him stating that it is not required.

After complaint the nodal person said different story he said it's not free rs.990/- is for set up box and rs.510/- for hd connection. When i asked then why your people not explained when i am saying that my tv is not hd ready and what benefit i can get if i take this, he said i can able to watch tv on hd and shall get 1year free subscription and you need to pay only rs.1500/-. When i said fine if this is the case pls return back my old setup box and take back the new one and i shall subscribe the sd package the nodal officer said not possible, i do not know why, this shows customer should not pay before checking the services which is being promised to them, so do not go by the advertisement only pls check the credential of it.
This is really unfair, pls resolve this issue.