Tata Sky — Services promised with tata sky hd box are not provided

Address:	New Delhi, Delhi, 110035
Website:	www.tatasky.com

My registered mobile number in [protected]. I was told by the executive that take a hd box and you will get a hd channels free for an year. I purchased a box and their executive failed to put the details in their database and now when i am complaining that the channels are not available they are saying that due to the agent forgot to put it in records hd channels were getting deducted from your balance and you have to recharge again with 510 for viewing them. When i paid full amount why do i have to pay again for their fault. This is cheating. Now is it a customer who have to go and get everything entered on their side