Tata Sky — set box not upgraded since 6 days

Address:

402 Lake Vista Apartment Hari Om Nagar Rankala Kolhapur

I am sarang sontakke residing in kolhapur (Maharashtra) my consumer id number is [protected] and my contact number is [protected].
I have raised request to upgrade my set top box from standard to hdmi on 9 may request no is 1-22 hinyrc, i had paid the fees o[censored]pgradation rs. 999 and recharge fees rs. 50 at the time of installation of the set top box.
Since last 6 days i am not able to see the channels, i am taking follow up from technician, service manager, nodal officer but still there is no progress at all.
I have six members (2 senior citizens) in the family, we can't go out on the background of corona lockdown. So only way is to watch tv for entertainment. Kindly consider my request and penalise the company for not working on things which they are getting paid.

Contact no [protected]