Tata Sky — Set top box

Taarak Parasher

from Puducherry, Puducherry

Address:

Pondicherry, Puducherry, 605012

From the past one year I had to change my set up box 5 times. There is no one in tata sky to take the complaint. Every time they send a technician to replace the box without giving us any details. The worst part is they cut the money from the balance of my tata sky package. Every time the box has been changed they have charged us INR 575. There is no warranty of the HD boxes and they don't even replace it with a new box. They give us used/repaired boxes. The technicians have no clue as to what to answer and the customer care have only one answer "we are sorry, but we can't do anything. First of all they are giving such costly yearly packages and on top of that this is what they do with the complaints, charge extra for no reason. I wonder if there is anything that can be done. This is pathetic.

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Comments

Subhojeet Lahiri

from Bengaluru, Karnataka

Worst Customer service ever. The customer care guys do not speak English. If any one speak to them in English, they disconnect the call or stop talking. If you want to explain any Issue its very hard to explain as their people speak like robot. Its better to live with the problem rather then contacting help line.

amithnarayankar

from Mumbai, Maharashtra

Same complaint here. They replaced my box with a old second hand repaired one and also charged me Rs 575. It means repairing the box will always cost 575 irrespective of how small the problem with the box was. They dint even tell us what was wrong with the box and their service report also never mentioned anything. They dont even provide a receipt of service. Its a money making scheme wherein they tell you ur box is not working take another one for 575. Why cant they repair my own box and charge accordingly.