Tata Sky — Set top box not working correctly and customer care not responding.

Address:	Lucknow, Uttar Pradesh, 226021
Website:	tatasky.com

TATA SKY DEATAILS:-
subscriber id- [protected], Reg mob- [protected], Name- SHIV PANDEY.

I reported a problem to tata sky costomer care on 13th oct 2015 via call on [protected] and tata sky employee registered my complaint for engineer visit and Rs 170/- had been deducted from my account .

On 14th octoober 2015 engineer visited my home and said that the problem will be resolved within 10 days from the date of complaint and didnt do anything and left.

Today 24th oct 2015 the problem is still their and when i'm trying to call tata sky costomer services they're not listning to my problems and putting me down to hold for a long time and then no response is coming.

Today 24th oct 2015 i've called tata sky costomer care services for 3 time between 11AM to 12:15PM in which two times MALE picked up my call and one time a FEMALE and they all did the same thing and did'nt cared to help me.
They told me that you have to reschedule a visit and have to pay Rs.170 again. when i asked them why then they said that you have to re-complaint within 7 days if the problem has not been solved but when i told them that i was given a time for 10 days so how could i call again within 7 days and after this the FEMALE employee dissconnected my call around 12PM 24 oct 2015.

Please help me.And please teach your employees how to behave with your costomers or you will start loosing your costomers soon.we are paying you not to get these types of responses.