[Resolved] Tata Sky — setup box showing error message

Shreyash Tiwari

Address:

Ghazipur, Uttar Pradesh, 233001

I have a started my tata sky after 2 or 3 months and now i am getting error message that the setup box needs to be paired. Let me know if i can find any assistance here.
My rmn is [protected].

It is asking me to contact customer care which i did and they are asking for digicomp and digicard number. And when asked where can i find it they said "online". It seems either they do not know how to help or they do not want to help. As this is complain website i am spitting the sause out on the table.

Sorry for being rude or if i am complaining in extra

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Apr 23, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Tata Sky Customer Care's response Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Mar 14, 2020

Tata Sky Customer Care's response We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

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Comments

Jaimy

Please consider my requhat regarding i am unable to get services from Tata sky dth. I am seeing a message like 5his is the wrong card for this card for this set up box. So please look into my problem and take necessary steps.

Tata Sky Customer Care's response, Mar 16, 2020

Verified Support

Hi, we have duly noted your concern! Kindly share your RMN/Sub ID so that we can look into this.