Tata Sky — setup box showing not able to connect from last 2 weeks

Neelamchoudhary

from Pune, Maharashtra

Address:

B-5, Media park

Hi team,
We have been complaining back to back on this issue but no response is received. This is period of lockdown so no call center service available.. This is understood. But the whatsaap service which you have started is not helping at all. I have been trying from last two weeks but no good response and neither my connection issue is resolving.
Please arrange a call on the no firstly and once done, please fix the issue.

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Tata Sky customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by Neelamchoudhary how come ticket created a second back is marked as resolved?

Apr 01, 2020

Updated by Neelamchoudhary I want a call back on this, because there is no response on my request since last two weeks and i am done ….i need a call back to discuss on this

Verified Support

Apr 02, 2020

Tata Sky Customer Care's response Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.

Verified Support

Apr 06, 2020

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Apr 28, 2020

Updated by Neelamchoudhary Yes off course i have been telling, that i would need a call back on my issue. But always i have been told you will get call back and then nothing to address my question. JFYI I have fixed my TATA sky issue without any help from TATA sky pepl as they were not helpful at all.
Secondly on my recharge which i did and wasted completely is all because of my problem, it went all in vein and now i want my reachage to be reimbursed as there was no use of my recharge amount for whole month Along with a call arranged properly and with some one who actually knows ….other wise it will again be like - you will get a call back and then no answer again.

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Comments

Neelamchoudhary

from Pune, Maharashtra

Do I still need to wait for two more week, just to receive a call...why is it so difficult for tata sky to arrange a call for.discussion...i am definately not going to accept this delay and will not be considering my money being wasted becouse of this delay.. ARRANGE A CALL ASAP

Tata Sky Customer Care's response, Apr 4, 2020

Verified Support

As we all practice social distancing to tackle COVID 19, we have reduced staffing at our centers and you might experience a delay in our responses. Stay safe, stay indoors.

Neelamchoudhary's [Complaint's author] reply, May 17, 2020

i completely understand the lockdown, but isn't your pepl working over call as well?...Is it difficult to arrange a call to address the issue as well.