Tata Sky — Shifting Connection Problems

Address:

Hyderabad, Andhra Pradesh

Hi, This is one of the worst provider i have ever seen. I have raised a request for re-installation & installation since I was shifting my home to a new address. I made around 25-30 calls to the technician & they don't even bother about customers. They have sent one technician on one day and told that another technician will be coming in to my new place and install it & told that he will be calling me by 8 PM on the same day. I have not received any call, I waited almost 4-5 hrs. but i didn't get any call and tried calling that technician again but he didn't picked up. So, the other day i have called in the morning and asked him to come. He told he will be coming post lunch & waited till 5 PM and called him & he said he can’t come today and call help desk and complain & he doesn't bother. I really don’t understand, what I am paying for if I am not getting a service. Also - They have told that I will be charge 250/- +extra material but the person who installed came and used my old wire & used very little wire and told the overall cost would be 400/-. I paid because, i wanted to see how your service & most frustrated and arrogant people under service industry. I would expect at least an apology from the people who provided excellent horrible service. I will ensure & convey this message in my organization also to my friends & Relatives to change the provider & also not to take the TATA Sky any more if this is not addressed properly. Thanks, Mouli