Tata Sky — Subscriber id-[protected]

Address:

400104

Dear sir,
With reference to the above subscriber id i am having mega hd pack + multi tv pack since last 4 to 5 years and being renewing every year on due date but since last year i have being complaining on your call center regarding not able to view the hd prime channels at our hd pack the every time the answer given to me is that it is chargeable but cannot justify it, as when we had gone for the mega hd pack 4 year back you had told us while selling the package that in mega hd pack every year which ever channel is added at tatasky will be available to us, but since the your prime hd channels is introduced we are not able to view saying it is chargeable.
It seamed that we r being fooled by you, for not giving a clear answer regarding the same by your officer and agreeing to it that it is our mistake and also telling that these channels are purchase from outside, how do we know that you purchased from outside you cannot justify.
Tomorrow you add new channels with some other name and make chargeable to us so what is the use of subscribing to the mega hd pack and giving you an hefty amount to you on yearly basis
It is also learnt that to you keep on modifying the rates in form of deleting some channels or increasing the charges every year without giving us good service for example you have reduced the no of show case movie from 12 to 6 in year when we have started the mega pack.
Kindly look into the matter and give us the concrete reply so as to continue with you in long period and also refund us the proportionate amount for not being able to view of your prime hd channel since last 2 years.
Further i would bring to your notice that my package is due for renewal today if you cannot give me a concrete answer for the above compliant i would not be able to continue with you and go with some other service provider who is giving me good deal.