Tata Sky — suggesting the already existing customer to get a new connection

Address:	Santacruz, Mumbai City, Maharashtra, 190020
Website:	www.tatasky.com

Sir/Madam,

We want your help in resuming the services of Tata sky DTH.

The Tata sky workers have completely disappointed us with their irrelevant suggestions and dissatisfying resolutions.

The Tata sky has completely made us hopeless, and are forcing us to complaint on other portals, despite our many requests to them for granting us a new HD set top box in view of the warranty we have for the concerned product.

I have registered many requests to Tata sky to grant us a new HD set top box.
Yesterday I received a call from their side.
I was expected an apology from their side for the inconvenience they caused us from 15 days, but instead they told us to buy a new connection for 1300 rs to resume the service.

DETAILS:-

On 29th Jan 2019, the Tata sky technicians charged us 500 rs by replacing our HD set top box by a refurbished (used) HD set top box, and promised a warranty of one year.

On 1st July 2019, the same refurbished box showed no light. I called the nodal officer complaint no. 1JPK75CO.
He said that the warranty is invalid due to inside burn of box.

I have told them that we will not pay anything, since it is not in our knowledge how the box burnt from inside. We have a warranty for that, and that they will have to provide us a new HD set top box with no extra charges for technical visit.

We want your help in getting us a new HD set top box.

I hope that you will take a good concern to help us in this matter.

Thanking you.

Tata Sky Customer:- Aaqib Bashir
Subscriber ID:- [protected]
Reg. Mobile No:- [protected]
Email:- [protected]@gmail.com