[Resolved] Tata Sky — Tata Play Binge Mobile App Subscription

[Resolved] Tata Sky — Tata Play Binge Mobile App Subscription

C Chirag672 from Vadodara, Gujarat Sep 16, 2022 Oct 14, 2022 This thread was updated on Oct 14, 2022

Hi, I have not purchased or clicked on any links for Tata Play Binge Mobile subscription but they have activated the same without my content. Even after reaching out to them multiple times and raising a cares ticket they are not responsive and closed my request. Please help me to take the refund of the service which I have not purchased. They are forcing me to take the service only instead of giving a refund of the amount in my Tata play. Tata Play Subscriber ID: [protected] User Name: Chiragbhai.jagdishbhai Patel Request you to take care of this on priority so that they don't deduct amount from other users. Thank you, Chirag Patel +1 photos Was this information helpful? No (1) Yes (0)
Nov 14, 2022 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Sep 18, 2022 Tata Sky Customer Care's response Hi, we are here to assist you. We have raised a service request to resolve your concern we are prioritizing the same and will connect with you at the earliest. Be assured your issue will be resolved at the earliest. Verified Support Sep 19, 2022 Tata Sky Customer Care's response Hi, we are here to assist you. We have your concern registered. Please hold on a while longer as we're going to get back to you shortly. Verified Support Sep 23, 2022 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! Oct 10, 2022 Updated by Chirag672 Hi, My concern is not addressed yet. I received a call from Tata Sky CC on Sep 19th and was told that my problem will be resolved soon. However, this is still not solved and I am waiting for a refund. I was not contacted by anyone post-Sep 19 and haven't received any updates as well. When we connect with you directly, we get the same updates that the problem is resolved which is not. Please help with this ASAP. This is pending for a long time. Verified Support Oct 10, 2022 Tata Sky Customer Care's response Hi! That's not how it should have been. Let us have this checked. We have raised a service request to resolve your concern we are prioritizing the same and will connect with you at the earliest. Be assured your issue will be resolved at the earliest. Oct 11, 2022 Updated by Chirag672 Hi Tata Sky Or Tata Play, “I would like to know if there is any update on this matter” Verified Support Oct 11, 2022 Tata Sky Customer Care's response We are working on your concern and has been prioritized our team will get in touch with you as soon as possible. Be assured your issue will be resolved at the earliest. Oct 13, 2022 Updated by Chirag672 Hi Tata Sky Or Tata Play, I have received a call on Oct 10th, 2022. I was informed over the call that the issue will be resolved within 24 hours. The same thing was addressed to me earlier as well. Still, no confirmation is provided to me. It has been over 1 month I have raised this ticket. Please give a confirm Date for resolving this problem. Verified Support Oct 14, 2022 Tata Sky Customer Care's response We have taken your concern to the relevant teams on priority. Let us come back to you once resolved. Oct 14, 2022 Updated by Chirag672 Hi Tata Sky Or Tata Play, “I would like to know if there is any update on this matter” Verified Support Oct 14, 2022 Tata Sky Customer Care's response Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
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