Tata Sky — Tata sky account deactivated

Address:

Bulandshahr, Uttar Pradesh, 203001

Dear,
My tata sky id : [protected]
I am upgrade my tatasky normal box convert into hd box with rs. 1500 for one year subscription but after installation this box my account is deactivate.

Because i am discussion tatasky customer care this problem, his person told this offer is not valid on base pack, this offer apply only hd channels after base pack recharged but when i am submit box upgrade request on tatasky, then customer care call back and plan discussion but his person not clear this condition, this person fraud to me for one year subscription free.

I am face this problem after installation, so i am request to degrade my this box and return my rs. 1500. Or apply one year subscription on my box tata sky id : [protected].