Tata Sky — Tata sky charges wrongly debited from account

Reshma Kapadia

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400061
Website:	tatasky.com

Dear sir,

I have upgraded to high definition (h d) television on 23/7/2016. i also paid the amount of rs. 1500/- by cash to the tata sky representative. a signature was also obtained by me for the payment.

Surprisingly, my account was debited for rs. 300/- on 27/7/2016 towards work which was never done.in fact there was no complaint registered by me.

Tata sky also deactivated our services for low balance and asked us to recharge.

As the service was deactivated we recharged our account by rs. 300/- by paying rs 300/- at our regular outlet. we have the receipt for the same.

On 29/7/16 i received a call on my registered mobile (rm) informing that the amount was deducted by mistake and the technician has recharged my account. on checking the account i found that the same was not true. when i contacted tata sky they refused to accept that they have not recharged my account and asked me to contact on tata sky.com. can not get in touch as site not available. please help and do not allow this big company to fleece consumers.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their helpline number at [protected]. The best part is it is available 24X7. I am sure they will look into your matter, secure your money and settle the discrepancy by crediting your account.