Tata Sky — tata sky customer care peoples forcefully cancelling connection

ganran

from Pune, Maharashtra

Address:

Tata Sky Ltd. Unit 301 to 305, 3rd Floor, Windsor Off, C.S.T. Road, Kalina, Santacruz (East), Mumbai 400098, 421503

I have purchased a new tata sky connection on 7th nov 2019, one of the dealer named sourabh d mob no. [protected] from unisyn eneterprises and his ba code putd[protected] addressed 2nd floor, 201/202, purva plaza, borivali west, mumbai 066, come in our society for providing new tata sky connection. We made cheque payment of rs 2280 / after few days they said local cable operator issue is there in your area so installation can not be done, we asked dealer (Sourabh d) to refund our amount, he said i will chk out in company and inform u abt this, after few days i called again to him, he said i m not going to give your amount refund back, whatever u want to do, you can do, tata sky is not going to take any action against me. I wanted to jst ask a question to tata sky peoples, you wanted to loot customers amount and run your business. I wanted this problem has to be resolved at the earliest and refund back my money.

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Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. Kindly share us your contact number given at the time of registration so that we can look into this.

Dec 17, 2019

Updated by ganran i have enrolled my number in your system, it must have to be with u ...

tata sky representatives calls and ask us to cancel the subscription otherwise pay extra 200 rupees bcoz engineer is not ready to do the installation then i agreed to pay the amount Rs 200 . Next day again they called and said engineer is not ready for the installation though u r going to pay extra 200 rs. during the call, it is observed that representative is waiting when the customer says cancel the subscription.

first of all, u don't know the history, on 13th November we cancelled our request from our side and was waiting for refund of our amount .

On 7th December without our concern the Unisyn Enterprises (Dealer Sourabh [protected]) again send a request for subscription. its too much, how any one can put the request without our concern, then i send a sms to him, why new subscription request is submitted, then he given us falls information, after that he blocked our number . again i called on tata sky customer care representative then he agreed, he said he will send engineer for installation, but engineer said it will possible only after 11 pm onwards. then i said ok tomorrow will do the installation, but next morning again ur representative called and said, we can not do installation at ur place.

you have to ans the below questions
1. first we was ready for the cancellation and was waiting for our refund amount, afterwards without our concern a fresh request is submitted why...?
2. if i m ready to pay extra 200 rupees still your engineer is not ready for the installation, neither he visited to our house with device and antenna ...why ?

Verified Support

Dec 19, 2019

Tata Sky Customer Care's response Hi, we have duly noted your concern! Kindly share your RMN/Sub ID so that we can look into this.

Dec 20, 2019

Updated by ganran My subscriber ID is [protected].

I have been send email about complaint to your Mumbai (Thane) nodal officer.
and it is not happned with me only, but my brother and neighbor both suffering same issue.
I hope u can understand seriousness of this matter, if it is not resolved earliest we are going to file a complaint in district consumer court.

u jst give me an answer
have u been talked to your dealer Sourabh D [protected] & asked him why he did such cheap level things.

I m very much surprised Tata Sky as such a big brand doing such things.

2280 is very big amount for us. and i[censored] r not providing material as well as not refunding our amount then we didnt have any other options other than complaint.