Tata Sky — Tata sky customer service & recharge

Address:

400 103

Dear Sir / Madam,

Tata Sky Id - [protected]

I want to change Monthly Pack of Rs. 705/- (sorry i don't know which pack is this) to Dhamal Mix pack of Rs. 270/-

I already recharge the same pack i.e. Dhamal Mix of Rs. 270/- on 30th April, 2016 at night.

please note that i trying to change pack by calling on your customer care number from 1st May, 2016 but 3 calls each call is holding for 15-20 minutes (charge per call is Rs. 20/- deducting from my telephone) nobody is responding to my query. since answer is your system is down cant change the pack. Today also i spoke to your representative at around 8.30 pm.& also same reply your system is not working / not supporting.

I humbly request you to kindly look in to the matter and resolve my request o[censored]pdate of new plan i.e. Dhamal Mix pack

other wise discontue my service & return my money of purchase Tatasky Setup Box becasue last month only in installed this box (i.e. in April)

I request you to please provide your prompt service.

Regards

Amita Mayekar