Tata Sky — Tata Sky D2H

Address:	Mumbai City, Maharashtra, 400708
Website:	www.tatasky.com

Hi, I've recently taken the tata sky connection on 14 nov 2015.My subscriber id is [protected]. My mobile number is[protected]. I was told that 1 month is free. But, about a week later i received a mail mentioning that my account is deactivated and i have to recharge my account. When i called the customer care at [protected] on 26 nov around 11:30 pm. First the representative picked up the phone and asked me to stay on hold while he checks the problem. He transferred my call to oriya language(without informing me). the next representative said (after checking) that there is some cable pin charges of Rs 200 deducted; hence i'd need to recharge my account. When i asked that why was this charge deducted, he didn't give any satisfactory response. then i asked him to raise a complaint against the first representative and another complaint to reverse my charges, he disconnected the phone. I was shocked at this behavior. And i'm left wondering how would companies build brand by making such false promises and disrespecting & harassing their customers. Most importantly, tata sky is a blot in the tata group which stand for trust & service orientation for decades.