[Resolved]  Tata Sky — Tata sky not changing my faulty set-top box after complaining 5 times also

Address:	411027
Website:	[email protected]

Respected Sir,
I am a Tata Sky user for more then 6-7 years I stay in Pune, Wakad area, Waters Edge Society. I am really fed up of TataSky's Pathetic Set top box which has been replaced in warranty Atleast 3-4 times in last 3 years or so everytime my recording which I have done in ur set top box is gone as before viewing the set-top box stops working. The recording that I do which is 70-80% o[censored]r set-top box hard disk space is of no use to me as the box stops working. I am really fed up of this Pathetic Service. Whenever I launch a complaint ur guys come after that but they change the set-top box with a repaired one so this time I didn't except the set-top box as I told them I want a BRAND NEW SET-TOP BOX of which I will open the Packing my self then only I will except it that's why my Complaint is put on Hold. Hope my query is solved soon other wise I will have to close down ur service and go for other DTH Service Provider and will convey this in my whole Society. I have already given Complaints via E-mail at least 3-4 times and last time I got a reply from ur side was on 15 September that ur Engineer will contact in 24 hours but now it has been 2 months no one has contacted me till date. I guess u guys r not interested in Customer Satisfaction (Well I don't think Tata Company Works this way Does it). Well this is the last Time I am contacting u guys if no one comes to change the Set-Top box in few days I will Login a complaint to Shutdown my Services and will go for other DTH Services Below are my Account Details Ty.
I have logged in a complaint via Email at least 4-5 times last reply I got from them on 15th September 2016 they said their Service guy will contact me in 24 hours but it's been 2 month but still no reply from TataSky.

Account Holder Name - Pratibha Bhandari

Subscriber ID - [protected]
Mob No - +91 [protected]