[Resolved] Tata Sky — Tata sky plus services disconnected

Sammy Agarwal

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 201301

My subscriber id is [protected] & service request reference numbers are : xxb3zua, xxi1dng

On 15th june, 2017 i paid rs 8500/ for the annual subscription upto 14 june 2018. Immediately the tata-sky plus services disappeared and a prompt appeared as follows:

"your tata sky+ usage fee is overdue. You will not be able to avail of the following features:rewind live tv, pause live tv, record and playback. Please press help on your remote for payment options"

A technicians come today and re-set the set top box & removed all my recorded programs. Then he said they are unable to resolve the problem is. 36 hours have elapsed since the renewal fee was paid & no resolution is in sight. Call centre executives, supervisor and team lead are of no help.

Meanwhile, family members are very upset that they are unable to watch the desired programs.

I am writing to appeal that the matter is taken up seriously & resolved urgently.

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Jul 20, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Tata Sky Customer Care's response We are looking into your concern. Allow us some more time. Appreciate your patience.