[Resolved] Tata Sky — Tata sky re-charge amount discrepancy in tata sky account

patibandla

from Hyderabad, Telangana

Address:

500070

I re-charged tata sky through SBI net banking-MVisa of amount INR 1305.00 on 4th Dec'16. On same day 4th Dec'16 I have re-charged again through central bank of India debit card for an amount of INR 1305.00. Both banks transactions are successful and amount was debited from my both accounts.
tata sky account (ID No.: [protected]) is showing only re-charge amount.
Please check the account and update my tata sky account.

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May 23, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Jan 19, 2017

Updated by patibandla Please resolve the amount discrepancy in my tata sky account

Verified Support

Jan 20, 2017

Tata Sky Customer Care's response Hi Banarjee, we regret for the inconvenience caused. We have received only one payment on 05/12/2016. Service request has been raised and you will hear from us soon to get this resolved.

Jan 21, 2017

Updated by patibandla 1. Mvisa payment reference number for amount INR 1305 on 4th Dec'16 from state bank of india (SBI) net banking for tata sky re-charge is 633919A00006. The amount was withdrawn from my account and was updated with the amount on same day on 4th Dec'16.

2. On 5th Dec'16 I re-charged tata sky for the amount INR 1305 through central bank of india ATM card on-line (POS ATM). The amount was withdrawn from my account and was updated with the amount on same day on 5th Dec'16.

My tata sky account did not reflect 1st time re-charge that was done on 4th Dec'16 though SBI net banking. Bank (SBI) people saying that the amount was credited to the merchant account and transaction was settled.

pl resolve th issue.

thank you
benarjee

but tata sky account