Tata Sky — tata sky recharge amount debited but can't view channels

Hi I have recharged my tata sky account through phone pay app twice, the amount got deducted but still I can't view the channels my tata sky subscriber ID is [protected] with the transaction ID P1909260800576957904149 and P1909260825074138908697 please I want the money to be credited back to my acc as soon as possible.Kindly look into this matter.