[Resolved]  Tata Sky — The tata sky, dish antenna fixed with a, nail on the terrace on 15th floor broke.

Address:	Dakshina Kannada, Karnataka, 575016
Website:	TATASKY dish antenna

The tatasky dish antenna, fixed with a nail on the terrace on 15th floor, broke a few days ago on 15th or 16th december 2016. The dish antenna appeared flimsy, made of substandard metal.
All other dish antennas on the terrace are intact. There was no rain or thunder.
Tatasky has been contacted several times. They have been informed about the dish antenna lying unattended.
The autoreply received is as follows:

Thank you for registering your request through email.
Your service request number is tq6vglg, our representative will get in touch with you shortly.
Your subscriber id is: [protected]

Their representative from customer service keeps calling up and saying that charges are to be paid. Why should we pay for defective material.
We do not wish to pay for defective stuff. Tatasky must take required action.
Photographs of the dish antenna have been forwarded to them by email.
We want to take up this matter to its logical end.