Tata Sky — To get confirmation about payment for set top box replacement

Malay Kumar Chatterjee

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700078

My ID : [protected]
Technician visited yesterday for my earlier complaint about "No Signal". He checked and told that the set top box requires change. He had one set top box. I do not know whether it was a new one or old one but repaired. Anyway he fitted the one and took away the old one. He said Rs. 550/- was the price of that set top box. I paid him the money. He did not give me the receipt. When told about the money receipt, he said that amount would be adjusted to my account (credited) and then debited for the set top box. I could not find/notice such credit and debit in my account as displayed in TV.
Please let me know.

Malay Kumar Chatterjee

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Tata Sky customer support has been notified about the posted complaint.

Oct 16, 2016

Updated by Malay Kumar Chatterjee To-day I found my Tata Sky account has been debited the amount of Rs.350/- which I paid yesterday for monthly recharge and my account showing minus balance of Rs. 199.+. Further, my line has been disconnected and I am not able to view TV stating my account is running on minus balance. That means the Technician named Ganesh (Mobile No [protected]) who attended and took the money Rs.550/- has not deposited the amount to my account which he was to do as stated by him.
I am going out of station for a few days and will not be available to pursue this matter with you.
I will expect you to resolve the issue and make arrangements to refund the money for the days I will not be able to view TV.

Malay Kumar Chatterjee