Tata Sky — Transaction successful but no response for installation

Address:

Jaipur, Rajasthan

Hi, I am an existing TATA SKY customer and have been using it's services for past 3 years. I am currently using a TATA SKY HD set up. Yesterday, I ordered another TATA SKY HD box with annual grand sports offer around 1 pm. This is supposed to be new connection and not related with my previous account. The mobile number I gave for registration is [protected]. On making a payment of Rs. 5850, i came upon a page which said my transaction was successful. The transaction ID, which I also got on my email is DS[protected]. I got a call after 3 hours and they asked for a confirmation for installation and said the same will be done by evening. However around 8 pm I got another call wherein the Tata sky executive claimed that my transaction was not successful. I have an email stating the transaction is successful, I have a bank account which has been debited by an amount of Rs 5850, i fail to understand their claim. This morning I gave a call to tata sky customer care, after transferring my call to 3 different departments, after explaining myself to 3 different executives, the conclusion made was that no payment was made at all. Tata sky I would want you to know, you have got pathetic support staff for the consumers, they don't care what the complain is and are very adamant on not helping the consumer. They lack good communication skills both english and hindi and they are rude enough to put you on mute while you are speaking. Please understand our time is precious too. Money is one thing, the time and energy I have to waste in it makes me feel that I made a pathetic decision opting for your services. Please get this issue resolved at the earliest. I am attaching a screen shot of my mail which I got from tata sky which has the transaction ID and other details. My contact details are - Phone : [protected], Email id : Luv.[protected]@gmail.com