[Resolved]  Tata Sky — tv is showing pairing error

Tv is showing only one message that"this card is wrong for this set top box (Pairing error) digicard (14) nds (Protected)" please resolve this problem i will be very grateful to you. Thank u.. Please resolve it soon as from three days i have not seen my favorite shows i am very sad! When i i
Switch on the tv only this message comes forward i have seen this complaining message s and i feel like that you may resolve the problem thanks
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Aug 11, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2019
Tata Sky Customer Care's response
Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
Complaint comments 

Comments

Iwant to watch TV Tata sky I did not recharge for few months
This the wrong card for this set top box (pairing error)
Mrs No.[protected]
Digicard id is[protected]

Tata Sky Customer Care's response, Jul 9, 2019
Verified Support
Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
My new number [protected] my Tata sky id [protected]
Although HBO (Channel No. 364) was included into my Account Id No. [protected] for my Main Connection (Primary Box Id: 2998), the Tatasky is not telecasting this channel in my TV.
-Dr B.N. Naidu, Bangalore-93
Ph. [protected]
E-mail: [protected]@gmail.com
Tata Sky Customer Care's response, Jul 9, 2019
Verified Support
Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Jul 9, 2019
Verified Support
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

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