Tata Sky — unconfirmed subscription of active pack

Address:

Imphal East, Manipur

subscription of active pack start on 3 august without the concern of the subscriber. when ask to the costumer care service, they said its been lock for 3 month in which they charge me Rs.150 per month. another reason, why don't they gave a free costumer calling number. Now that its been lock will have to wait for three month without viewing any channel.