Tata Sky — "Zeetos not exchanged to toys"

Address:	Bangalore, Karnataka, 560076
Website:	www.tatasky.com

Last year we exchanged our zeetos for toys. 2 nos of school bags and one remote controlled car. Tatasky claims that they exchange the zeetos to toys within 45 days, till now it is more than 6months, tatasky has not exchanged the zeetos to toys. We have made repeated calls to tatasky customer care, they put us into ivr for more than 45 minutes and still we will not be able to get through. If we get through they say they dont have stock.In the first place if they dont have the toys in stock, then why do they advertize in the tv for exchange of zeetos to toys. My kids use the active fun learn and play the games on tatasky actively and earn their zeetos. They have earned about 45000 zeetos and they promply exchange the zeetos to toys, but tatasky always fail to deliver the exchanged toys from zeeots.