I am writing to express my concern and disappointment regarding my recent order, placed on October 3rd, 2023, with order number #326325. To date, I have not received any concrete updates regarding the status of my order, and I am deeply frustrated with the lack of communication.
Over the past few days, I have made multiple attempts to contact your customer care team to inquire about the status of my order. Unfortunately, I have received the same response each time, which is that my order will be dispatched soon. This lack of transparency and information has left me feeling quite dissatisfied with the shopping experience.
However, I was even more shocked and disappointed when I contacted the customer support on October 6th, I was informed that the product I ordered is now out of stock, and my order will be cancelled. I was assured that the money would be refunded to my account, but this entire situation has left me frustrated.
I believe it is essential to maintain a high level of trust and transparency in any customer-provider relationship. Unfortunately, my experience with this order has fallen short of my expectations in these regards. I urge you to review your internal processes to ensure that such situations are avoided in the future and that customers are provided with accurate information from the outset.
I kindly request that you provide me with a specific timeline for when I can expect the refund to be processed and reflected in my account.
I look forward to your prompt response and a resolution to this issue. Was this information helpful? | 
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