Tata Swach — Horrible experience with Tata Swach /Inefficient Customer Care.

Address:

Indore, Madhya Pradesh

Hello Team Tata Swach my name is Prashant, I bought Tata Swatch Ultima RO+UV a few months back, after using it for less than 2 months the water purifier has stopped working. I called the helpline number and ask them to send some technicians ( First Complaint No. CRMP[protected], the issue was resoled 3-4 days later. Then within a week the purifier has stopped working again. I lodged the second complaint on 24th of July, 2015 (CRMP[protected] Now today is 12th August, 2015. Even after this 23 days no body contact me for this complain. Instead everyday I called the customer care no. and they said we will shortly do that. Whenever I asked for senior member in the call they said they are not available and if available they keep me waiting on the phone for more than 10 minutes to respond. Is this the way to handle a customer under a brand like Tata? Since i am preparing to file the complaint at consumer forum, so I don't want any technicians but send somebody to my house to collect your garbage product.