Tata Swach — tata swach electric ultima ro+uv 7-litre water purifier issue

Address:

500037

I got the product Tata Swach Electric Ultima RO+UV 7-Litre Water Purifier in July 2016. It was working fine till December 2017. There was a problem with SMPS(power board), it was replaced for INR 2000 + 450(service charge) on December 25th 2017, couple of days back the UV red light was blinking again, service person visited and informed it is the same issue (SMPS is gone again).

In the first visit i did asked the service person about issue, he mentioned it's the power fluctuation, we cannot control power fluctuation so do we have any stablilizer to handle that I asked but the response from service person is, ' it happens very rare and doesn't happen any more'. but i got the issue again within two months.

I did raised issue with tata swatch about the issue and got response from them on 20th Feb 2018 stating the issue will be addressed soon. It has been 9 days since then. Didn't received any response/call from them.

Attached the mail communication received from them.