Tata Swach — tata swach ro

Address:

Hyderabad, Andhra Pradesh, 500094

I have made several compalins for water leakage in customercare, but the same is still not solved.

Complain date complain number
29th aug crap[protected]
Remarks
After lot of followup engineer came on 6th sept 2017, but not repaired the leakage saying that he need to change the part, but part is not available so will come later. (Please note he didn't replaced any part but after discussing with srinivas, i come to know that he claimed some part changed with tcl. Which is a wrong claim made by engineer to make money from tcl). He didnt turn again for more than month, and after lot of followup and highlighted to customer care twice and also with regional service mange of tcl mr srinivas. Engineer came for part replacement on 14th oct 2017, he replaced a small pipe inside ro, but ro is still leaking. And while opening of ro he did something wrong due to wich water purifier led light are not working properly. And he is asking money also for repair which was booked with customer care well within warranty period. What i have find that engineer intention to make money in every trip and he deliberately planed to kept this ro defunct so that he will claim money for repair after warranty. This whole episod was breifed to tcl regional service incharge mr sriniwas, who have guided me to file complain with tata.

Compalin date complain number
7th aug crap[protected]
Remarks
Didn’t repair the machines for leakage, only asking money for putting additional candel filter.