Tata Swach — Water Purifier not working and no response from TATA team

Address:

Kurnool, Andhra Pradesh

Hi, I have purchased Ultima water purifier (RO + UV) in February 2015, now water is not coming from the purifier, i cal'd your service desk on 19th May 2015 - Executive informed that one of our executive will get in touch with me 23rd May 2015 - Again the executive informed that one of our executive will get in touch with me 24th May 2015 - Again executive informed that one of our executive will get in touch with me & raised a complaint number CRAP[protected] 25th May 2015 - Again executive informed that one of our executive will get in touch with me But till date didn't get any response from your team. We buy TATA products only because of the brand and the reputation you have, but these days you are not responding properly to customers and not paying much attention towards complaints, i can see that there is your brand is getting diminished these days, if you are not capable of providing service please do stop your products and services. I (customer) ha(s)ve complained 10 days back and no proper attention at all. I am seriously disappointed with your service (even at the time of installation as well), you are creating a scenario where people get annoyed and stop purchasing your products, once purchased we need to chase for service... Please someone look into and try resolving this sort of issues... Regards, Sravan.C