Tata Tele Services — Tata DoCoMo Walky Connection Cheating

Address:

Hyderabad, Andhra Pradesh

My Walky number: 64535 666 Complaint reference number:[protected] This is Bharath A B. I recently bought a new Tata Docomo Walky connection in Hyderabad from one of the Tata Docomo executive last month. I was looking for unlimited local and STD plans to any network, he said “899 Plan” has unlimited calls to any network and there is no fair usage. I reconfirmed with him asking twice. He said he don't have brochure to show but he literally cheated me by giving wrong information about the tariff. It has only 1000 Minutes free for off-net calls. This is pathetic. I called him multiple times, later he said "Sorry for wrong information". Now he is not picking my call at all. I called customer care multiple times and there is no proper response. There is no point in paying Rs.1000 for just 1000 Minutes free. I literally don't want this connection and I want to return the device too. I am looking for Refund of Rs. 1800/- for the device which I paid. Even for this he didn't provide any proper bill. He gave an empty bill and asked me to fill in the details. I thought Tata Docomo professionals will not cheat by giving wrong information but this is greatest disappointment. I am writing this mail in a hope that issue will get resolved. I have already closed this connection within 10 days after taking the connection. I will not pay any bill also. If this issue doesn't get resolved I will write to next authority and publish in social networks, news paper and company notice board to make sure no one gets cheated like this just to achieve monthly target. I have already raised a complaint with customer care but of no use. They act too late and they try to defend themselves. Even I sent two mails to apellate (second level escalation), no response from them even though I do a follow up. I strongly suggest not to prefer tata docomo connection, agents cheat us by giving wrong tariff information later after getting the connection they say its by mistake. When we lodge a complaint they ask us the proof for it. Worst service by them.