Tata Teleservices — Tata docomo broadband/unwanted bill generation-threatening calls & poor customer care

Address:	560048
Website:	www.tatadocomo.com

First of all, Tata Teleservices claims to deliver one of the
best and fatstest broadband services and try to fool the customers. The day this broadband connection was applied with no. [protected], couple of days the same only it was not at all working.
I had immediately reported the same to CC and was informed that a
service engineer will be paying visit of the same but no compliant no. was shared with us.
Yet no-one visited or called for more than 2 weeks, Not to mention in
this whole duration, we had totally stopped using this new Tata docomo
broadband connection and had resumed our existing connection. The
usage logs can be checked for this connection for further reference.
Post 2 weeks, the service engineer who came, even did not try to
sort the issue and gave the feedback that there is some issue with the
fiber optic box connected in my block.
Being a customer, my issue still remained the same and during this
duration I had already called CC again to get the connection
disconnected due to the pathetic connection and service being offered
by your company.

Post that also, I wrote a formal mail to get the connection
disconnected in the same month but I failed to get any response on
that. Infact, your company continued to generate bill for 2 more
months. Where it can be clearly seen from usage history that there was
no usage at all from our end since we had physically disconnected this
in the same week in which this was connected.
Additionally, we had even asked to take back the relevant
device/router, which again was not done for couple of months. Finally
an employee of yours had come and we had returned the relevant device
as well.
Yet the bill was being generated for 3 months continuously where I had asked to disconnect in the first month i.e. the very week it was connected.
From last year end, I have started receiving threatening calls and mails for legal action from multiple nos. and departments. Some of them are extremely rude and unprofessional and has been a total harassment for me.
It has been now more than 2 years and am still getting such mails
where I had already responded timely and asked for the relevant
disconnection but timely response was not done fromyour end. Not to
mention, I have repeated this several times to several team or
employees of yours.
Rather than you being apologized for the way your engineers and
customer care support staff handled this issue originally, you
continue to send me such mails for outstanding bill payment without
investigating the complete issue.
The multiple calls which I had with your CC executive along with my data usage can be validated from your call center recordings and database.

If I had used your connection even for a day or so properly, would have considered myself guilty and agreed to pay the bill for that month (not the further months as had asked for disconnection in same month).

Hence finally I had to report this to the consumer forum as this has become a real frustration & harassment for us as a customer as I was the one who suffered because of your poor and irresponsible services and am not entitled for any such bill payment for a product/service which I did not use at all.

Please assist in getting this addressed and taking this to the Appellate Authority.