Tata Teleservices — Unprofessional customer service behavior

Address:

Mumbai City, Maharashtra

I am a tata photon customer from a very long time, however stopped using internet services as i wanted to cancel the subscription. I requested for the cancellation in january 2016, and was promised that my account will be cancelled upon payment. I cleared the undue amount and assumed that my relationship with tata is over now. To my utter surprise, i again received a call from tata customer care seeking payment of a due amount. I again expressed my interest in service termination, and was advised to go online and file for cancellation, i was little disturbed for two reasons, first my service agreement was not cancelled at first attempt and second i have to go online to request for cancellation, was wondering why a customer care representative cannot raise a cancellation request. As advised, i searched for a cancellation request form on the website but could not find any hence decided to carry on with my work. A few days later, i received a call again from a lady from customer care, and as usual i had to narrate the entire story to her, i wonder if they even keep a track of the conversation. The lady requested me to be on hold, as she was raising a cancellation request. I was kept on hold for more than 7 minutes, thereafter call got disconnected, do not know whether it was a network failure or deliberate disconnect. Since then, i have been receiving calls from tata representatives and being asked to pay the money in a very unprofessional and unacceptable tone. What more shocking was, a guy from tata services walked up to my door in attempt of getting the payment without prior confirmation whatsoever. The gentleman made me speak to his supervisor (Sonu), who upon requesting for investing the matter bluntly denied any assistance (Mere paas itna time nahi hai ki mein last 6 months ki calls check karu). The supervisor was not willing to disclose this name, employer details etc when asked and disconnected the phone line. I managed to take required information from the representative.

I never expected tata service to demonstrate such a unprofessional behavior, below are details for collection party representing tata services.

Employee name: ajay singh
Employee id: c-188
Supervisor name: sonu
Company name: tata n india
Address: a-25 rajouri garden, new delhi

I urge you to address this matter on priority, so that no one else has to go through this unprofessional behavior.

Regards,
Vinod salaria
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