Tatacliq — Return not accepting

I have ordered one Bosch dishwasher from tatacliq. the product`s one handle inside is broken and the their was water droplets in the product(used condition).When I tried returning the product with proper images and documents, whenever I call tatacliq customer care, they are postponding my request for every next 24-48hrs. I have placed the return request on 26.01.2022. May kindly respond to this issue .
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