Tatacliq — Return request of an IPhone 13 256 GB Starlight

Website:

www.tatacliq.com

I have ordered an brand new iPhone 13-256 GB Starlight on 15-Jan-2022 through TataCLiQ. Order id:[protected]. I received the same on 18-Jan-2022. While unboxing I found that the inner box of iPhone seal was already broken. Further, to confirm I checked the activation status of an iPhone & I checked it through apple website, and I found that it was already activated on 22-Dec-2021, before placing my order. So, it’s confirmed that I received used product. So, I immediately lodged the return request on 18-Jan-2022 and sent them proof o[censored]nboxing video & images. However after 10 days of investigation they informed me that the product delivered was quality checked & in working condition, so it could not be returned and rejected my return request. I paid Rs.85k for brand new iPhone and I received used product. It’s totally unacceptable & it’s cheating. I have proof o[censored]nboxing the parcel and also screenshot of activation of iPhone and its clearly indicates that it was used before I ordered. So, kindly accept my return request and provide me full refund.