Tata Sky — No redressal of repeated service request by TATASKY

Address:

Pune, Maharashtra

My subscriber id is [protected] and have two HD+ connections for last several years. Both connections had been facing problem of "No signals" since early March 2014 and the same was reported to customer care helpline. We were informed that this problem would be resolved after 20th March. Nothing changed post 20th March so I again lodged complaint via customer care helpline. Site visit was arranged & receiver was replaced on a chargeable basis. Again, the problem continued with reception being available for only 09-15 minutes before "No signals" creeps in. I once again lodged complaint via customer care helpline. Site visit arranged in 48 hours, guy checked everything again and did not found anything conclusively and informed he would visit along with his senior technician in 1-2 hours. After 3 hours I called him at his number (from which he contacted me before site visit) to which he informed that he would call in 10 minutes as may be dish may have to be changed. Since that day which was 30th or 31st March no one from Tatasky has contacted me or visited at my place. I from my side had been repeatedly registering my complaint via customer care helpline but with no response. I had even spoken with the seniors customer care executives but NO resolution in-spite of their promises. I had twice lodged my complaint using my online registered id but after 2 days the status becomes "Close" but with no resolution to my problem. I request you very humbly to resolve my on going problem and at-least arrange for a call back.