[Resolved] Tata Sky — TataSky : Faulty Settop Box | |||
Dear Sir / Madam My Tatasky Settop pbox is not working for the past 30 days. The company is willing to replace this with a refurbished box with 1 month warranty. On asking why I need to pay for this there is no answer. I have escalated this to to the nodal ream with a few basic questions Query: a) Who does the Set top box belong to ? The subscriber or TataSky ? If it belongs to TataSky I request you to point me this terms and conditions. b) Why does the service engineer insist to take back the original set top box (which I have purchased) and according to me should by the subscribers property. Complaint : b) If the set top box could be fixed by the experienced engineer why was I forced to have my set top box replaced c) Why do I have to purchase a refurbished set top box with one month warranty d) The person i was corresponding with refused to provide me information on how to escalate the matter, but only insisted to "wait" for a call back by some "corporate" team. I received this call on 25th March from this number [protected]. I requested the person to send me a written confirmation, but am yet to receive any email. The nodal team did call me back, but no information on my queries have been given Regards, Samit Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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