[Resolved]  Tatasky — Wrong commitment

Address:

Ghaziabad, Uttar Pradesh, 201002

Dear Officer

I am using TataSky from app last 6 years but unfortunately I have converted my normal setup box(SD) with HD Setup Box on 6th Nov 2016 after paying conversion cost of Rs. 1500.00 . Tatasky team has replaced only SD Box with HD Box along with Remote and taken back my SD Box & remote in very good condition

During this conversion your call enter executive & Service Centre Executive told me that NO NEED TO RECHARGE YOUR PACK FOR ONE YEAR . THE COST IS INCULDING IN THIS PAKAGE CONVERSION .

Now I am receiving SMS / Display message that you must be recharge your Pack to avoid disconnection before 25th Nov 2016

Is this not as per commitment . I have converted my SD BOX only due to one year free Pack otherwise I will not to go with this conversion .

Now request you to give fever so that I will fee comfortable

1. Kindly issue Fee Pack for one year as per commitment
2. As per Toll Free conversion on 20 Nov 2016 it's not possible then kindly deactivate my HD Signal & convert this with SD Signal
3. Refund my whole amount of Rs.1500.00 ( If you consider Point 2) so that I will recharge Normal Pack with these amount

As per local market new HD Box is easily available with the cost of Rs. 1500.00 along with new cable wire + LNB+ Dish with some other cash discount . This is not fair with old customer to cheat . I feel that company has misguided me during the time of conversion . I think it's better to go with new connection & sale out my old SD Setup box to some other with some cost in place of conversion through Tata sky .

I hope you understand my situation & support us to avoid this connection deactivate permanently

Thanking You

Rajiv Kumar
Account No [protected]
Registered Mobile No [protected]