Taxiforsure — TaxiForSure - Non Refund of Wallet Money; Complaint for TFS-PP-C22814252 | |||
Be aware of this start-up company which is out on a loot!! I had been using their services for over 6 months and encouraged with low pricing went on to use their services until they showed up true colors. Learnt with a hard nose, you shouldn’t leave any amount in the Wallet!! I am stuck, the app has ceased accepting my bookings nor does it work if I make a booking using my account. Obviously my account has been singled out, else what is the reason my other accounts are working. It has been 20 long days when I have been calling them only to told someone would call back. There is no second level that you can go to because that is stonewalled by the support guys (looks they are trained to do that!). Complaints through e-mails go unanswered and persuasive request can though make them to accept a request to call back, if they do, the call is disconnected within 2 rings – only with an intent to place on record that they called. I have money lying in my wallet which the company is not willing to return. There is a stunning silence and a wilful attempt not to respond and I am sure they would have fished in many such gullible customers who are scattered and have no common thread to protest. Complaints sent to them over emails ([protected]@taxiforsure.com & [protected]@taxiforsure.com as well as [protected]@taxiforsure.com) remain unanswered. Was this information helpful? | |||
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I booked a cab from my number [protected](satish mete) on 19th feb. '16. I got a cab no. MH12 KN 5847 of dyaneshwar solanki. Instead of droping us on our destination, he dropped us far away from the decided destination saying, that area does not come under our service area. When we booked the cab they should have said us that this area does not comes under our service bt they didn't. & when we called on customer service number for complaint the person from the other side disconnected the call saying a sorry only. WORST EXPERIENCE WITH TAXI FOR (NOT) SURE
Hi All This is to inform you of the worst experience I ever had with Taxi for sure. I had my bookings for 21st february 2016 Morning on Sunday at 3:45 am from Gandhinagar to Ahmedabad Kalupur railway station. My Train departure was 4:55 pm.
These people have been offering my concessional cab booking rates via application but I always have preffered phone booking for better communication and surity. I was expecting the Cab Driver to call me by 3:45am but till 3:52 am I didnt get a call and I had to call the Driver DineshBhaiPrajapati [protected] who told me that he has just entered Gandhinagar and will take another 10 minutes to reach. I asked him was he Localite and aware of my place he replied he was new and did not have much Idea where he has to come for Pick up. I could see that he is going to take another 20 minutes to reach my place and called Taxi for sure cc and they told me they are looking into it. Then I called the Driver again and this time he told me he is feeling sleepy and wont be able to come. I called Taxi for sure people again and they told me that they will arrange another cab and it will be at my place in 10 minutes and in 2 minutes I will get a confirmation message. When I did not get any message for few minutes I called Taxi for Sure CC again and they told me that their are no cabs available. I was totally frustrated and I asked my wife to cancel the tickets. But she told me as it was Tatkal booking no refund will be available. I then decided to pick my 2 wheeler and head towards railway station. the biggest problem was my baby is just 2 months old and I did not wanted to expose him to cold weather at night. But I was left with no other option. And even I was not sure I could have reached in time as it takes normally 45- 50 min to reach station and I had only 45 minutes in hand. On the way I found a Ola Cab standing. The Ola cab driver told me he had another booking but I explained him my situation and he agreed to drop me though at high charges Rs 800/ as against normal fare 350 rs. But still I was fine with it. SInce then I had called up Taxi for sure over 20 times to speak to the manager or supervisor but their customer care department is just giving me false promises that the concerned department is going to call me back but still I have not got any response. I have decide to approach consumer forum for mental harassment and compensation.
These people have been offering my concessional cab booking rates via application but I always have preffered phone booking for better communication and surity. I was expecting the Cab Driver to call me by 3:45am but till 3:52 am I didnt get a call and I had to call the Driver DineshBhaiPrajapati [protected] who told me that he has just entered Gandhinagar and will take another 10 minutes to reach. I asked him was he Localite and aware of my place he replied he was new and did not have much Idea where he has to come for Pick up. I could see that he is going to take another 20 minutes to reach my place and called Taxi for sure cc and they told me they are looking into it. Then I called the Driver again and this time he told me he is feeling sleepy and wont be able to come. I called Taxi for sure people again and they told me that they will arrange another cab and it will be at my place in 10 minutes and in 2 minutes I will get a confirmation message. When I did not get any message for few minutes I called Taxi for Sure CC again and they told me that their are no cabs available. I was totally frustrated and I asked my wife to cancel the tickets. But she told me as it was Tatkal booking no refund will be available. I then decided to pick my 2 wheeler and head towards railway station. the biggest problem was my baby is just 2 months old and I did not wanted to expose him to cold weather at night. But I was left with no other option. And even I was not sure I could have reached in time as it takes normally 45- 50 min to reach station and I had only 45 minutes in hand. On the way I found a Ola Cab standing. The Ola cab driver told me he had another booking but I explained him my situation and he agreed to drop me though at high charges Rs 800/ as against normal fare 350 rs. But still I was fine with it. SInce then I had called up Taxi for sure over 20 times to speak to the manager or supervisor but their customer care department is just giving me false promises that the concerned department is going to call me back but still I have not got any response. I have decide to approach consumer forum for mental harassment and compensation.
Taxiforsure — Safety of passengers
There is no safety of the passenger at all. Ola and uber provide sos call. There is nothing in taxiforsure. Not complying with the government rules.Worst behaviour of driver
Driver dropped on middle and he had a bad conversation with my family members. I raise a complaint on TFS customer care. But they didn't took the action on driver and also they give the recless answer.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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No. 855, 2nd Floor, 6th Main, JP Nagar 2nd Phase, Bangalore, Karnataka, Bangalore, Karnataka, India - 560078
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This is the worst that you give to your customer. I want to register a complaint against that driver, I also want to know what action you take. If not I will post this instance in public media and make sure your company is defamed.